At Emo Express, we prioritize customer satisfaction and aim to provide high-quality products that meet your expectations. If for any reason you are not completely satisfied with your purchase, we offer a straightforward refunds and returns process. Please read our policy carefully to understand your rights and obligations regarding refunds and returns.
Returns
You have 30 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging. Your item needs to have the receipt or proof of purchase.
Non-Returnable Items
Certain items are exempt from being returned. These include:
- Perishable goods such as food, flowers, newspapers, or magazines.
- Intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery.
Refunds
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer’s policies.
Late or Missing Refunds
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at info@emoexpress.com
Sale Items
Only regular-priced items may be refunded. Sale items are not eligible for a refund.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@emoexpress.com and send your item to: Emo Express, 838 E High Street Suite 229, Lexington, KY40502, US.
Shipping returns
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you may vary. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
If you have any questions about our Refunds and Return Policy, please contact us at:
Email:info@emoexpress.com
Phone: +1 859 363 6644
Address: 838 E High Street Suite 229, Lexington, KY40502, US.